FAQ's

We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, Zip Pay & Afterpay.

No, our website (bloomsthechemist.com.au) is secured by a SHA-256 bit with RSA encryption certificate awarded by a Certified Authority (CA). This uses the latest encryption methods to ensure security of payment.

We do not see your credit card details when ordering online, with all transactions performed by the banking institutions and do not store your credit card details under any circumstances.

Your browser may pre-fill credit card information, but this information is stored locally on your computer and not by our website.

You can track the status of your order via email, as our team will email you updates as it moves through our process.

You can see our process below:

• Your order has been placed successfully and we’ve received your order details.
  
• Your order is being prepared in our warehouse.
  
• Your order has left our warehouse and is on its way. You'll also be given an Australian Post Tracking Number so you are able to track your delivery.
  
• Your order is out for delivery and has been collected by Australia Post.
  
• Your order has been delivered.
• After your order has been shipped, you can see the latest information Australia Post has on your order by going here with your tracking number.
  

If you do not receive your tracking number or you believe there may be problems with your delivery, please contact us here.

When your order is placed, you have a limited timeframe to cancel or change your order.

If you require an ammendment to your order, send an email to help@bloomsthechemist.com.au as soon as possible with your order number, name and phone number.

In most cases, orders placed are dispatched within 1 Business day and unfortunately orders that are dispatched cannot be changed.

If you wish to cancel or change your order beyond this stage you can post the order back for a refund. Please read our Returns Policy for more information.