Online prescriptions delivered right to your door

Electronic prescriptions work just like paper prescriptions, except the prescription is stored on your digital device. This means you can access it whenever you’re ready.

If you want to collect your medicine in person, simply take your electronic prescription to be scanned by a Pharmacist in-store.

If you want your medicine delivered to your home, you can just enter the token when you check out when you’ve selected your medicine.

The way you receive your repeat prescription will depend on how you order.

If you’re using an e-script, your new token will be immediately sent back to you after your prescription is dispensed by the Pharmacist.

If you want to send a physical script, our Pharmacist team can either hold onto your repeat prescriptions and we can send them to you monthly, or we can simply send back the repeat prescription with your order.

Unfortunately, we are unable to keep your paper prescription on file at this stage.

All repeats of your prescription will be sent back with your order.

Yes, you can.

Blooms The Chemist allows you to create a patient profile when you check out, and you can make as many as you need for your family or friends if you’re ordering their medication for them online.

For e-scripts, Blooms The Chemist can accept photos as we are able to scan the QR code. You can text us on XXXX.

For a physical prescription (paper), a photograph can be used for our Pharmacist to dispense and prepare the script, but it cannot be shipped out until the original prescription arrives via post.

No, prescription items are unable to be refunded if you have changed your mind.

However, if the order has been fulfilled incorrectly, please let us know via help@blooms.com.au.

Your prescription order will be confirmed via email.

Yes, you can. Please call our Pharmacist Kylie on 02 9398 1777.

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No, you can't. My HealthRewards Points cannot be earned on prescriptions or redeemed for prescriptions.

If you’re not at home when your delivery arrives, your parcel goes to your local post office and you need to show a valid form of ID to collect your package.

For safety and privacy reasons, your medication delivery will never be left unattended at your door.

Standard shipping is $8.95, and express shipping is $12.95.

If you’ve accidentally chosen the wrong price, our Pharmacy team will be in contact with you as soon as possible to fix the pricing issue.

If you need to change or cancel your order, please contact us as soon as possible via help@blooms.com.au. You can also call us directly on 02 9398 1777 and speak to our Pharmacist.

We can only cancel or amend your order before our Pharmacy team has commenced packing it for you.

This process begins very shortly after we have received your order. If the dispensing and packing process has begun, we will unfortunately not be able to provide a cancellation refund or amend your order.

Unfortunately, there may be times when we cannot fulfil your prescription order.

Some examples include:

• An incorrect or invalid e-script token

• We do not have stock of your requested medication

• We are missing important details, such as your Concession card number

• Your requested item was dispensed less than 21 days ago

We will always try to call you to explain why your order has been cancelled as well as what the next steps are going forward.